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FAQS

How long will the work take?

Each project is unique however most residential supply work will be completed within a day.  We will provide a realistic timescale before works commence.

Is your work guaranteed?

We offer a guarantee on our services and a WIAPS (Water Industry Approved Plumbers Scheme) certificate for all replacements.

Do you have public liability insurance?

Yes and the minimum amount of coverage provided by our public liability insurance is no less than £10,000,000

Is external pipework the responsibility of the water company?

Any underground pipes from the boundary to the stop tap inside the house are the homeowners’ responsibility.

How long will I be without water?

You will only be without water for approximately 15 minutes whilst the engineers complete the connections

 

Do I need to do anything before the work commences?

If possible we request that the area surrounding the point of entry or internal stop tap is clear.

Will you need to dig up my garden / driveway?

We always aim to keep excavations to a minimum and our moling techniques make it unlikely that trenching will be required.

Does my quote include reinstatement costs?

Each client will receive a comprehensive quote that includes the cost of backfill and reinstatement.

Will the site be cleared once the project is complete?

Our engineers are careful to cause minimal disruption and will clear the site as part of the service.

Will you assist with any water company applications?

Our replacement service team are able to complete the relevant forms for United Utilities customers free of charge.  We are happy to provide advice for customers of other water company authorities.

GET IN TOUCH TODAY WITH ANY QUESTIONS OR ENQUIRIES AND WE WILL GET BACK TO YOU WITHIN 24 WORKING HOURS!